>> well, the fbi -- the people working the case on a daily basis are fbi agents. and they have tried very hard to find out information about bob and get him returned to our family safely. unfortunately, that hasn't happened. they haven't been able to get the kind of information we would hope they would be able to obtain. diplomatically, it takes a long time for each diplomatic request to go through all the channels. i know over the course of all of these years that the government and the state departments have tried to do that but have been unsuccessful. i feel that there needs to be more attention to the case. and that's why i am putting these pictures out and trying to get everyone to -- to be reminded that bob is still missing. >> i assume there has been some communication, maybe not directly between the u.s. and iran, but through some other third nation. has iran ever made it a mission that they know where he is or they are holding him or want him for any particular reason? or have they denied flatly that they have him? >> the only time we ever received inform